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Support FAQ

Here you can find support for most site related issues use the search feature below or select from one of the categories. If you require personal support for issues not covered here please raise a ticket.


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Cancelling your account How do I cancel my subscription? Help! I cannot log in How to Upload a Photo Understanding the Mailbox Chat Room Basics Photo Management What payment options are there? Changing account type Profile Photos Privacy Options and Opting Out Unable to access the chat room How will the transaction appear on my statement? What do I get when I pay? I have requested to cancel but I have not received an email? I accidentally cancelled my account - can I get my account back? I have paid but my account has not been upgraded. I have uploaded a photo but it's not on my profile How do I upgrade my account? Updating your Profile I have been banned from the site! Received messages Receiving photo / video comments and ratings I cannot see any photos Changing your username

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